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When can I start/finish my holiday?


How long can I book the property for?



What time can I arrive at the property and by what time must I depart?




Will we be asked for a breakages deposit?






What is included in the price of the holiday?






Who is responsible for cleaning the property on departure?






Do I need holiday insurance?








Is there a telephone in the property?






Can I bring my pet?






I want a long term rental can you help?



How do I pay for my holiday?

All lets are from Saturday to Saturday unless previously agreed by ourselves.

Our properties are let on a weekly basis, for a minimum of one week and any number of weeks subject to availability.

You should arrived between 4pm and 7pm. Some exceptions may be made to arrive later, but you’ll need to inform us in advance. Under no circumstances may you arrive after 10 pm. Departure time is 10:00 on your last day.

This will vary from property to property. Normally you will be asked for a deposit of 150 - 300 Euros, in cash, but checks may be accepted by some owners. This is payable to the owner or their representative and serves as security against any minor breakages.

All properties provide linen and towels (Excluding beach/pool towels) free of charge. For lets between April and October, fuel for heating is also included on some properties, but not all. Please ask. All properties will provide normal kitchen equipment, adequate blankets, duvets and pillows.

The property is cleaned in between lets and is prepared for your arrival on Saturday afternoon. Although the property is cleaned following your departure, you are expected to leave the property in the same state that you have found it. Some owners reserve the right to charge a cleaning fee if the premises are not left clean and tidy.

Your holiday price does not include personal insurance cover. We strongly advise guests to take out their own personal insurance cover as well as obtaining a form E111 from the post office. You should also be aware that whist you are renting one of the gites, you are responsible for it and may be held responsible for any damage to either the property or its contents.

If your gite has a telephone it will be stated on the details. If your gite does not have a telephone you should purchase a French telephone card on your arrival for use in French telephone kiosks, they do not accept coins. Cards can be purchased in local 'Tabacs'

Although legislation has changed, guests are kindly asked not to bring pets to our gites. Exceptions are made for guide dogs where we are informed of the fact in advance. Please enquire and we will let you know if we have properties which do accommodate pets.

Yes, we have certain properties which are available for long term winter and summer rentals, please contact us directly to discuss your requirements.

When you have selected your holiday accommodation and completed the booking form you will be asked to send a non-refundable deposit of 25% of the total holiday cost, the balance is due 6 weeks before you arrive at your gite. If you’re making a reservation and you are within the 6 week arrival time, you will be asked to pay 100% of the rental fee. Payment can be accepted in either Sterling (by cheque) or in Euros, American or Canadian dollars by direct bank transfer. Details on payment methods will be sent with booking details. Kindly take out holiday insurance to cover any cancellations as your deposit and possibly your total rental fee is non-refundable. If you do need to cancel, we will endeavor to re-let the property and refund your payment if possible.
About us


Suite B
29 Harley Street
London W1G 9QR
Pezenas Properties Ltd is incorporated as a Private Limited Company
Under the Companies act 1985
Company No 5613020